Competence is the basis for a business’ results
It is not unusual to define competence as knowledge, which does not make sense to us. A more useful definition combines knowledge with capabilities and motivation.
As a rule we find it expedient to go even further and define competence as all the resources that need to be in place for a business to carry out certain tasks and activities. This means that elements such as organisation structure, IT systems, corporate culture and customer focus also become part of the competence concept when they are relevant to carrying out a task.
It is the coexistence of these resources that is important to the business, because all the resources are needed in order to carry out the task in question. If one link in this chain is missing, it can result in the task not being carried out and the other resources losing their value.